Play Smart, Stay in Control
juan356 Responsible Gaming — Because Fun Should Always Feel Safe
At juan356, we believe that gaming is best enjoyed when it stays fun, voluntary, and within your means. This page outlines the tools, guidelines, and support resources available to every Filipino player on our platform.
Tools Built for You
Stay in the Driver's Seat — Your Limits, Your Rules
juan356 gives every player in the Philippines a set of practical tools to manage their gaming activity. These features are available directly from your account settings and can be adjusted at any time.
Deposit Limits
You can set a daily, weekly, or monthly deposit cap on your account to make sure your spending stays within a budget you are comfortable with. Once a limit is set, it takes effect immediately and cannot be increased until a mandatory cooling-off period has passed. This gives you a reliable safety net without requiring any extra steps each time you play. Lowering your limit, on the other hand, takes effect right away so you always have the option to tighten your controls instantly. We encourage all players to review their deposit limits regularly and adjust them to reflect their current financial situation.
Session Time Reminders
It is easy to lose track of time when you are enjoying your favourite games, which is why juan356 lets you set session duration reminders directly in your account. Once your chosen time is up, you will receive a clear on-screen notification so you can decide whether to continue or take a break. These reminders are a gentle nudge rather than a hard stop, putting the decision firmly in your hands. Keeping sessions to a comfortable length helps maintain a healthy relationship with gaming over the long term. We recommend setting a reminder that reflects how long you genuinely intend to play each time you log in.
Take a Break
If you feel you need a short pause from gaming, the Take a Break feature lets you temporarily suspend your account for a period of your choosing — from 24 hours up to several weeks. During this time, you will not be able to log in or place any bets, giving you the space to reset without permanently closing your account. This option is ideal for players who want a brief cooling-off period after a losing streak or a particularly long session. Your account details and balance are safely preserved throughout the break. You can request a break at any time through your account settings, and it activates immediately upon confirmation.
Self-Exclusion
For players who feel they need a longer or more permanent break, self-exclusion allows you to close your account for an extended period — from six months up to five years, or permanently if preferred. Once self-exclusion is activated, it cannot be reversed until the chosen period has fully elapsed, ensuring that the decision holds even during moments of impulse. We take self-exclusion requests seriously and process them promptly to protect your wellbeing. During the exclusion period, you will not receive any promotional communications from us. If you are considering self-exclusion, we encourage you to also reach out to a support organisation for additional guidance and assistance.
Know the Warning Signs
When Gaming Stops Being Fun — Recognising Problem Gambling
Problem gambling can affect anyone, regardless of experience or income level. Recognising the early signs is the first and most important step toward getting back in control.
Behavioural Warning Signs
- Spending more money or time on gaming than you originally planned.
- Chasing losses by placing larger bets to try to win back what you have lost.
- Neglecting work, family, or personal responsibilities because of gaming.
- Feeling restless or irritable when you try to cut down or stop playing.
- Borrowing money or selling possessions to fund your gaming activity.
- Hiding your gaming habits from friends or family members.
Emotional Warning Signs
- Using gaming as a way to escape stress, anxiety, or personal problems.
- Feeling guilty, ashamed, or anxious about your gaming behaviour.
- Experiencing mood swings that are closely tied to wins and losses.
- Thinking about gambling constantly, even when you are doing other things.
- Feeling unable to stop even when you genuinely want to.
- Prioritising gaming over activities and relationships that used to bring you joy.
Where to Get Help in the Philippines
If you or someone you know is experiencing any of the signs above, please do not hesitate to reach out for support. The Philippines has dedicated organisations that provide free, confidential assistance to individuals affected by problem gambling. The National Council on Problem Gambling and similar local support groups offer counselling, helplines, and community resources specifically designed for Filipino players and their families. You can also contact our support team at any time — we are here to help you access the right resources and activate any account controls you need. Remember, seeking help is a sign of strength, and taking action early makes a meaningful difference to long-term outcomes. Gaming should always be a source of entertainment, never a source of distress.
We're Here for You
Need Help or Have Questions About Your Account?
Our support team is available around the clock to help you set limits, activate a break, or simply talk through your options. You can also visit our FAQ page for quick answers, or head back to the homepage to explore the platform at your own pace.
For responsible gaming support, contact us at: [email protected]