How juan356 Collects, Uses, and Protects Your Personal Information

When you register for an account on the juan356 platform, we collect the personal information you provide directly to us. This includes your full legalname, date of birth, contact number, email address, and a valid government-issued ID for identity verification purposes. We also collect your preferred payment method details when you make deposits or request withdrawals, though we do not store full card numbers on our servers. Any additional information you voluntarily provide — such as your preferred language, communication preferences, or responses to customer support enquiries — is also retained as part of your account record. All of this information is necessary for us to operate your account securely, process your transactions, and comply with applicable regulations governing online gaming in the Philippines. We collect only what is genuinely needed and do not request information beyond what is required to deliver our services safely and responsibly.

• Full legal name, date of birth, and contact number collected at registration.
• Government-issued ID required for identity verification.
• Payment method details collected for deposits and withdrawals.
• Support correspondence and communication preferences are retained.
• We collect only what is necessary — no excessive data gathering.

In addition to the information you provide directly, we automatically collect certain technical and behavioural data when you access and use the platform. This includes your IP address, device type, operating system, browser version, session duration, pages visited, and the features you interact with during each visit. This data helps us understand how players use the platform so we can improve performance, fix technical issues, and personalise your experience where appropriate. We may also use cookies and similar tracking technologies to maintain your session, remember your preferences, and analyse aggregate usage patterns across the platform. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect the functionality of some platform features.

• IP address, device type, and browser data collected automatically.
• Session activity and page interaction data used to improve the platform.
• Cookies used for session management and preference retention.
• Aggregate usage analytics help us identify and fix performance issues.
• Cookie preferences can be managed through your browser settings.

As a player on the juan356 platform, you have a number of rights in relation to the personal data we hold about you, and we are committed to honouring those rights in a timely and transparent manner. You have the right to request access to the personal data we hold about you, to request corrections where that data is inaccurate or incomplete, and to request the deletion of your data where it is no longer necessary for the purposes for which it was collected. You also have the right to object to certain types of processing, including direct marketing, and to request that we restrict the processing of your data in specific circumstances. To exercise any of these rights, you may contact our support team using the email address provided on this page, and we will respond to your request within a reasonable timeframe in accordance with applicable data protection regulations. Please note that some requests may be subject to identity verification before we can action them, to ensure that your data is not disclosed to an unauthorised party.

• Right to access the personal data we hold about you.
• Right to correct inaccurate or incomplete information.
• Right to request deletion of data no longer needed.
• Right to object to direct marketing and certain processing activities.
• Requests actioned after identity verification for your protection.

We take the security of your personal data seriously and have implemented a range of technical and organisational measures to protect it against unauthorised access, loss, alteration, or disclosure. All data transmitted between your device and our platform is encrypted using industry-standard protocols, and sensitive account information is stored using secure, access-controlled systems that are accessible only to authorised personnel. We conduct regular security reviews and vulnerability assessments to identify and address potential risks before they can affect our players. In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify you and the relevant authorities as required by applicable law, without undue delay. While we take every reasonable precaution to protect your data, no online platform can guarantee absolute security, and we encourage you to use a strong, unique password for your account and to keep your login credentials confidential at all times.

• All data in transit is encrypted using industry-standard protocols.
• Sensitive data stored in access-controlled, secure systems.
• Regular security reviews and vulnerability assessments conducted.
• Data breach notifications issued promptly as required by law.
• Players encouraged to use strong passwords and protect their credentials.